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Terms and conditions - Nicotine World

Terms and conditions

By entering our site and placing an order you are accepting our Terms and Conditions. By placing an order at, you enter a purchase contract and acknowledge that you have read and agreed to be bound by these Terms and Conditions that apply to your purchase from (Real world s.r.o., Slovakia, ID: 55270298, hereinafter as” NicotineWorld”).

We may amend these terms of use at any time and any revised version will be effective immediately once it has been published on our website. Please read our terms and conditions carefully before placing your order.

The sales contract is subject to Slovak law, and becomes binding for both parties, as soon as your order payment has reached NicotineWorld.

You must be at least 18 years of age or older in order to buy tobacco products from NicotineWorld. By placing an order/accepting these terms and conditions, you are indicating that you are of legal age to purchase tobacco products. Please note that falsifying this information might be considered a felony and attempts of falsification will be reported to the respective authorities.

Delivery and import regulations

Your order will be sent to you as soon as possible. The shipping time depends on the selected shipping method and destination country. Please note that orders sent by Packeta ( will not be dispatched until all products are available and no partial orders are shipped when one of their shipping methods is selected.

All costs for your consignment such as product costs, shipping charges and VAT will be clearly indicated for your order. The VAT will be indicated during the checkout and within your order confirmation. NicotineWorld recommends all buyers to stay informed on all active regulation in the country of import during the time of purchase that might concern any products purchased from, by contacting the local customs authorities for information and advice. 

Please note that all deliveries might become subject to inspection by customs in which any package can be opened and examined, and that customs clearance procedures can add a few extra days to your expected delivery time. As an importer of the goods you need to comply with any regulations and laws of your country of destination, agree to all requests made by customs and provide any documents they might ask for.

As soon as an order leaves our distribution center, we cannot be held accountable for any delays caused by customs authorities and/or other circumstances that are out of our control.

Any goods purchased not considered a perishable product can be returned and refunded if you change your mind. You must resend and confirm to us that you are returning the products within 14 days after you have received the order. The products must be in its original package (e.g. original plastic) and the returning costs must be paid by you. We will refund the price paid for the returned products and the respective delivery costs you paid as soon as it reaches us. Please note that we only refund the standard delivery rate (postal service and Packeta standard fees), you cannot receive a refund for any express rate.

You can cancel your order if it has not yet entered the shipping process. Once the items have entered the shipping process, an order can no longer be cancelled. Please submit any cancellation requests via our contact mail (

Age verification

The delivery company (Packeta) may request documentation both during the delivery process and in advance to ensure that you are of legal age and entitled to purchase and receive our products. It’s an essential procedure aimed at verifying that our goods are sold responsibly and in compliance with age-restriction laws.

The goods in the online shop are intended only for persons over 18 years of age. By granting consent upon entering the online shop, the visitor confirms his/her age over 18 years of age.


Payment is made in advance by card or bank transfer via Global Payments payment gateway. NicotineWorld is not responsible for any exchange fees from your bank or card supplier that may arise from a purchase.

Subscription plan

By subscribing to our subscription service, you acknowledge that you agree to our Terms and Conditions. You may choose to subscribe to a subscription plan on our shop page.

The subscription plan to our Service consists of recurring charges as agreed by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. By confirming your order, you are subscribing to a recurring delivery service.

We will submit periodic charges in accordance with your subscription plan without further authorisation from you, until you opt out of auto-renewal on your account page by using the “Cancel Subscription” button.

If you change address during the term of your subscription, you can do this via your account and it will take effect the following month.

The initial payment will be withdrawn at the time of checkout. Payments are automatically scheduled, and your billing date will be determined by the dispatch of your previous order.

Monthly subscription can be cancelled at any time. Cancelling a subscription will not cancel and refund the delivered orders that have paid for, it only stops future renewal charges.

Alternative dispute resolution

The buyer – the consumer – has the right to contact the seller with a request for redress (e.g. by email) if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his consumer rights. If the seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorised legal persons pursuant to §3 of Act 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic The consumer may submit a proposal in the manner specified under §12 of Act 391/2015 Coll.

The consumer may also file a complaint through the alternative dispute resolution platform RSO, which is available online at

Alternative dispute resolution can only be used by a consumer – a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.

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